FAQ

Do you provide a sample invitation?

Yes, samples can be ordered via the collections page on the website. Due to high demand, a maximum of 3 samples can be ordered. If an order is made, the cost of the chosen sample will be deducted from the total order.

When should I place my order for wedding stationery?

We recommend that you order your stationery as soon as possible to ensure availability and avoid disappointment. We can get booked up very quickly and sometimes it is not always possible to accept every booking. Our diary is currently opened until 2016 so it is never too early to book!

If you would like to order your stationery from us but are not quite ready to place the details of the order, we can book your place in our diary for a future date. We will require a £50 deposit which will hold your slot until 12 months before your order is due. Thereafter the standard 50% deposit will be required.

Should I order my invitations and on the day stationeryat the same time or should I order my ‘On the Day’ stationery nearer the date of my wedding?

It is recommended that you place your entire stationery order in one go. This ensures continuity of design and enables us to book diary space to complete your order. If an order for only invitations is made, we cannot guarantee there will be space in the diary to create any on the day stationery for you unless it has been ordered previously.

Is there a minimum order?

Yes, there is a minimum order of 10 invitations. This can be made up of both day and evening invitations. This does not apply to any other item of stationery, .i.e. table plans or menus.

Can designs be changed to match my colour theme?

Yes, all ribbon colours can be changed and most card colours to match your colour theme. We have samples of our card and ribbon available on the website but we have lots more colours available. We can post out swatches of card and ribbon colours to you or alternatively you can send us a swatch of your chosen colour and we will find the best match for you.

As all of our designs are handmade, all designs can be changed to suit your requirements. Please contact us to discuss.

Do you offer a bespoke service?

Yes!! We love to work with Brides and Grooms to find something totally unique to you. Please contact us with your ideas and we can begin the creation process!!

Do you accept orders at short notice?

We will always try and accept orders at short notice where possible subject to production slot availability. Please contact us and we can check availability.

Will I be provided with a proof of my stationery before production begins?

Yes. We will post out proofs for any day and evening invitations ordered once we have received your wording. If you are happy with them, they should be signed, dated and posted back to us. Proofs will be sent out for any text inserts for ‘On the Day’ stationery (for example, Order of Service and Menus) nearer your wedding day via email.

How do I pay for my stationery?

We require a 50% deposit to proceed with any orders. The 50% deposit can be paid when submitting the order form or alternatively, we can email you an invoice when we receive your order form which should be paid within 3 working days.

We accept payment by BACS, Cheque (made payable to Paper Tulip) or Paypal.

(Please note there is a 3% surcharge when paying with Paypal, this excludes orders for samples made via the website)

How is delivery of my order made?

All of our orders are sent via Royal Mail or Courier and will need a signature upon receipt (excluding sample orders).

Invitations will normally be dispatched first and any on the day stationery will be sent out nearer to the date of your wedding. Table plans will be sent separately due to their size and dimensions. Separate delivery charges apply.

Paper Tulip does not accept responsibility for any damage caused during transit or to individual invitations during the postal process. Paper Tulip only delivers within the UK.

Mainland UK Delivery Charges

Parcels
Less than 0.5kg : £11.95
Between 0.5kg and 1kg : £13.95
Between 1kg and 2kg : £15.95
Between 2kg and 5kg : £16.95
Between 5kg and 10 kg : £18.95
Between 10 kg and 20 kg : £22.95

Please contact us for delivery charges to UK islands, Ireland, Scottish Offshore Islands. 

What if I wish to cancel my order?

On receipt of the 50% deposit, we purchase the materials needed to complete your order. In the event of a cancellation the deposit shall be retained to cover costs. Only if the order is cancelled after the proofs have been returned will payment be required in full.

 

Powered By OpenCart
Paper Tulip © 2017